FAQs

Can I add a note to my order? 
Yes! Simply email me what you would like on your note to hello@raineandson.co.uk
How long does it take for my order to be made?
Each order should take 2-5 days to make but it may vary depending on my son's nap times. 
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How long does shipping take?
Once the products are made they will be shipped via Royal Mail. 2-3 working days within UK, 5-7 working days for the rest of the world. 
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Can I refund or exchange?
I hope you will be happy with our products. As they are made to order we do not accept refunds or exchange unless the item is damaged or defective on arrival. If there is any problem please do contact me within 14 days via email: hello@raineandson.co.uk